Active Mortgage · Guide
Thank you for connecting with our team
If you have just completed a form, use the confirmation shown by that form to check whether your message was sent successfully. Visiting this page on its own does not confirm that we received an enquiry. You can also contact our team if you are unsure what happened.
Check the result of your submission
A successful form response and this general information page are different things. If the form showed an error, follow the instructions there and keep your answers available while you check the issue. Do not assume that arriving here means an unsuccessful submission was saved or emailed.
We do not promise a response time on this page. If your purchase has a financing condition or a near-term closing date, tell the team when you make contact. For an urgent deadline, use the contact details on the site instead of relying on a general thank-you message.
Prepare for the next conversation
Write down whether you are purchasing, renewing or refinancing and what you would like help deciding. Your property location, intended timing and approximate budget provide useful context. You do not need to know every mortgage term before speaking with our brokers.
If you already have an agreement or current mortgage, note the relevant dates and conditions. Avoid sharing account numbers or sensitive records in a general message. Ask the team how to provide documents appropriately when they are needed for a specific application.
Keep important decisions separate
An enquiry is not a mortgage approval, rate hold or commitment to lend. A lender must review the borrower, property and supporting information. Even a preapproval can remain conditional. Do not remove a financing condition solely because you completed a website form.
Your lawyer, real estate professional and broker have different roles in the purchase or refinance. Confirm who is handling each outstanding item. If your employment, debts or down-payment funds change, tell your broker rather than assuming the original information remains sufficient.
Explore useful information while you plan
Our resources hub explains common mortgage choices in plain language, and our calculators can help compare editable assumptions. Their results are estimates, not current rate offers or guaranteed outcomes. Use them to develop questions for a conversation rather than to replace a lender’s review.
Keep a short list of questions for your conversation, especially anything about a document or condition that you do not yet understand. You can ask for clarification before taking the next step. When you are ready, you can book a call through the existing booking page or return to the pre-application. This page does not submit another lead, trigger a conversion or change any earlier form result. If you already received a successful confirmation, avoid resending the same message solely because you are browsing here.
How our brokers can help
Our brokers can review your mortgage questions, explain lender requirements and compare the options that fit your plans. Where legal, tax or investment advice is needed, we will help you identify the questions to bring to the appropriate professional before you commit.
Common questions
Does this page prove my application was received?
No. Check the response from the form you submitted. This page can be visited directly and is not a receipt or a lending decision.
Should I submit again if I saw an error?
Review the error and follow the form’s instructions. Contact the team if you are uncertain, instead of assuming that an unsuccessful attempt reached us.
Is my financing approved after an enquiry?
No. Enquiries and pre-applications begin a discussion. The lender’s review, approval conditions and closing requirements remain separate.
Official references
Program details and lending rules can change. Confirm the requirements for your situation before signing or applying.
Related tools and services
Ready to talk it through?
Book a free call with our team or start a pre-application when you're ready.